Regulatory Compliance
Diversified Adjustment Service complies with all provisions of the Federal (and state, where applicable) Fair Debt Collection Practices Act (FDCPA), Federal (and state, where applicable) Fair Credit Reporting Act (FCRA), the Personal Privacy Act of 1974, the Gramm Leach Bliley Privacy Act (GLBA), Protected Health Information (PHI), Health Insurance Portability and Accountability Act (HIPAA), and all other applicable statutes, regulations, policies, and procedures.
Regulatory Changes & Ensuring Compliance
Ensuring compliance with debt collection laws in a heavily regulated industry is an ongoing process. Diversified reacts quickly to regulatory changes, updates, and developments, and our in-house Corporate Counsel and Compliance Officer continually monitors all regulatory changes to ensure compliance is always up to date.
Leveraging Technology to Maintain Compliance
Diversified leverages technology to maintain compliance in all areas by utilizing a unified approach: people, processes, and tools. We are vigilant in maintaining a secure and reliable environment to keep your data safe, and we consistently deliver superior results on compliance audits from several of the largest companies in the country. We utilize TCPA compliance technology, are PCI compliant, and conduct annual CFPB Readiness Assessments to ensure compliance with laws, regulations and standards.
Our People
Strict hiring policies ensure our employees are the most competent and well trained in our industry. Applicants are given extensive background screening and drug testing before hiring. After initial extensive testing and training, employees receive continuous screening, training, and testing throughout employment.
Call Recording, Call Analytics, Live Call Monitoring
By recording and archiving all calls, we are able to validate that our trained collectors are following all required laws and have not violated a consumer’s rights. Live monitoring allows our management, as well as yours, to listen to calls in real-time to silently guarantee a positive experience, quality standards, and compliance.
Complaint Management
We have zero tolerance for complaints, and each one is carefully reviewed by our in-house Corporate Counsel and Compliance Officer. Our written compliance program includes policies, procedures, training, monitoring, and corrective action. We are responsive to complaints and inquiries, and we define, track, monitor, and analyze all complaints.
Membership
Our professional membership in the American Collectors Association International provides ongoing education in the collection industry, ensuring our ongoing compliance to all State and Federal laws governing collections.
Better Business Bureau Accreditation
Diversified earned the esteemed Better Business Bureau Accreditation.
