We Take Compliance Seriously

Regulatory Compliance

Diversified Adjustment Service complies with all provisions of the Federal (and state, where applicable) Fair Debt Collection Practices Act (FDCPA), Federal (and state, where applicable) Fair Credit Reporting Act (FCRA), the Personal Privacy Act of 1974, the Gramm Leach Bliley Privacy Act (GLBA), Protected Health Information (PHI), Health Insurance Portability and Accountability Act (HIPAA), and all other applicable statutes, regulations, policies, and procedures.

Regulatory Changes & Ensuring Compliance

Ensuring compliance with debt collection laws in a heavily regulated industry is an ongoing process. Diversified reacts quickly to regulatory changes, updates, and developments, and our in-house Corporate Counsel and Compliance Officer continually monitors all regulatory changes to ensure compliance is always up to date.

Leveraging Technology to Maintain Compliance

Diversified leverages technology to maintain compliance in all areas by utilizing a unified approach: people, processes, and tools. We are vigilant in maintaining a secure and reliable environment to keep your data safe, and we consistently deliver superior results on compliance audits from several of the largest companies in the country. We utilize TCPA compliance technology, are PCI compliant, and conduct annual CFPB Readiness Assessments to ensure compliance with laws, regulations and standards.

Our People

Strict hiring policies ensure our employees are the most competent and well trained in our industry. Applicants are given extensive background screening and drug testing before hiring. After initial extensive testing and training, employees receive continuous screening, training, and testing throughout employment.

Call Recording, Call Analytics, Live Call Monitoring

By recording and archiving all calls, we are able to validate that our trained collectors are following all required laws and have not violated a consumer’s rights. Live monitoring allows our management, as well as yours, to listen to calls in real-time to silently guarantee a positive experience, quality standards, and compliance.

Complaint Management

We have zero tolerance for complaints, and each one is carefully reviewed by our in-house Corporate Counsel and Compliance Officer. Our written compliance program includes policies, procedures, training, monitoring, and corrective action. We are responsive to complaints and inquiries, and we define, track, monitor, and analyze all complaints.


Our professional membership in the American Collectors Association International provides ongoing education in the collection industry, ensuring our ongoing compliance to all State and Federal laws governing collections.

Better Business Bureau Accreditation

Diversified earned the esteemed Better Business Bureau Accreditation.

Call 1.800.279.3733 to learn more about how Diversified Adjustment Service can help your business.

This is an attempt to collect a debt. Any information will be used for that purpose. This communication is from a debt collector.

The New York City Department of Consumer and Worker Protection requires us to ask you for your language preference for reporting purposes. At this time, Diversified Adjustment Services, Inc. does not provide language access or translation services for any language other than English. Translation and descriptions of commonly-used debt collection terms are available in multiple languages at

Please provide us with your preferred language. Please note, you may request communications from our office in an alternative format such as large print, braille, or an audio compact disk. To make such a request, please contact our office at
1.800.279.3733 or send a written request to our office.

Nevada Residents
Collection Agency License #: CA10048
Compliance Manager License # (s): CM10235